○  钟彬娴在清华学子时代论坛上的演讲  ○

ening makes us stronger. one of the things i've learned about myself is that i tend to be impatient in solving problems. instead of listening to the opinions of others, i try right away to find solutions. i have had to learn that other people can give me valuable input and that listening makes me a better leader.

to be a better listener, i now bring employees from all over the world - including china - to new york city four times a year to hear their suggestions for how to improve our business. i meet with them for a full day and spend most of my time listening. this is one of the most important things i do.

balance is another essential leadership quality in today's complex world, and it's a quality that is especially critical for women who are juggling many and sometimes competing roles. as a working mother with two children -- my daughter lauren is 14 and my some jamie is 6 -- i constantly struggle with the issue of balance. people always ask me how i do it, and my answer is....it's never easy to balance work and family.

i'll give you an example. i belong to an executive committee of ceos from the business world. recently we were invited to washington for a meeting with the president of the united states. this was very exciting to me. what an incredible opportunity. the only problem was, the meeting occurred at the same time as my daughter's first big trip away from home. it was a big moment for her and her friends - to go on a multiple day trip - and my daughter needed me to be there.

what should i do. there was never a doubt in my mind. the president wouldn't know if i was there or not. but my daughter would. so i went to the bus with her and i never looked back. it didn't affect avon that i didn't go to the white house. but i also tell women that it is even all right if your job does sometimes come second to your personal priorities. sometimes the job is more important.. but sometimes your family has to be more important.

there ar

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