○  新加坡总理吴作栋理国庆群众大会演讲  ○

slow.thisisaseveredragonournationalproductivity.ifyouhavevisitedthedevelopedcountries,youwouldhavenoticedtheirsuperiorservicestandardsandproductivity.yes,thereareoutstandingexceptioinsingaporelikerobio.buttheyaretheexceptionratherthantherule.

yearsago,itookataxiinparisfromtheairporttothehotel.whenthetaxiarrivedatthehotel,thedrivergotoutandcarriedmyheavyluggageoutoftheboot.iwasastounded.thedriverwasawoman.

chonglitcheong,ceoofjtc,relatedthatwhenheandhiswifewereinhongkongrecently,hiswifehadtopickupfromastore,abagshehadalreadypaidfor.shetelephonedthestoretoaskthemtogetherbagready.thesalesgirlnotonlygotthebagready,butwenttheextramile.shewaitedoutsideatthetaxistandtohandthebagtolitcheong''swife,thussavingherthetroubleofgettingoutofthetaxi!

iwouldliketoseesuchlevelsofcustomerserviceinsingapore.

whenprofeormichaelporterwashereearlierthismonth,hepointedoutthatunleourdomesticsectorwasefficient,ouroveralleconomycouldnotachievehighproductivity.exportbusineesandcoumersalikewouldhavetopayhighercostsforinefficientlocalservices.hecitedjapanasanexamplewhereaweakdomesticsectorhadadverselyaffectedtheexportsector.

we,therefore,havetoopenupourservicessectorfurther,toimproveitsefficiency.wearealreadydoingthisforfinance,telecommunicatioandpowergeneration.

atthesametime,wewillhelpourdomesticsectortoupgrade,eeciallythesmes.hasprogrammestoimprovetheirproductivity.forexample,foralongtime,thecleaningindustrysufferedfromlowproductivityandapoorimage.now,isworkingwiththeindustrytoupgradeskillsandperformancestandards.ithassetupacentreforcleaningtechnology.

thereisalsomuchroomforretailerstoupgradethemselves.retailersshouldparticipateinprogrammessuchasfranchising,economicgroupingandsharedservices.theseprogrammeshelpthemadoptmodernmanagementpracticesandbusinemodels.

humancapital
   　

ourhumanresourceislimited.wehavetomaximiseourlocalpotentialandtopitupfromtheoutside.thisisthefifththrustofournewgrowthstrategy.

education
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